Latest comments on Trusted Captain

Bill came to our home to look at our sump pump due to the alarm sounding. Bill was timely, courteous and asked informative questions concerning our want or need for the type of sump pump we had. I let Bill know we recently had it replaced last year with this model by recommendation of the prior service provider, but we had no preference, as long as it worked. Bill let us know there was a part that was not functioning properly and that he could order the part based on our warranty company’s approval. I called the office, as I had not heard back from them and they were very helpful in following up. The office called me back to schedule an appointment. Bill came out again and this time our sump pump had completely stopped working. I am not sure how he knew, or if it was divine intervention, but he had a sump pump with him and replaced our unit quickly. Bill was extremely professional, but also personable. I would highly recommend Trusted captain Plumbing for your needs. Thanks Bill and