Cornerstone’s Call Center solution supports the unique needs of benefits enrollment
Cornerstone’s Call Center solution supports the unique needs of benefits enrollment. It becomes an extension of a company’s benefit services to provide efficient and helpful enrollment services to employees. Cornerstone benefit counselors can handle all employee enrollment transactions over the phone. As with all Cornerstone enrollments, the Call Center uses only salaried, career benefit counselors. Cornerstone trains enrollees to be coaches, advisors and informed friends when presenting plan options and benefits to employees. In addition, each enrollee is trained to be proficient in the specific benefit plan options available to the employees.
ENROLLMENTS CAN USE EMPLOYEE PIN CODES OR CORNERSTONE CAN PROVIDE “VOICE STAMPING” AUDIO RECORDING