ENCON’s reputation is built on a 100% commitment to customer satisfaction. We are so confident in our commitment to excellence that we are willing to put our promise in writing. We promise to: - Stand 100% behind all of our workmanship. - Not rest in our efforts to assure that you receive a positive service experience. - Make every effort to restore system operations, on the same day, if you are one of our maintenance plan customers and experience a breakdown. - Assign qualified and properly licensed technicians to your account. - Continue to maintain high standards and employ the industry’s best professionals. - Provide advanced training to keep our staff updated with the latest technology.