About Joe Rotolo While earning his bachelor’s degree in Business Marketing from the University of South Florida in Tampa, Joe Rotolo held a variety of different positions. “Before I joined American Income Life Insurance Company (AIL) in 2016, I literally did it all ... customer service that was face-to-face and over the phone, hospitality, retail, mortgages, education, selling solar hot water heaters, working in call centers, iHeartMedia ... and the list goes on,” he recalls. “When I realized American Income Life offered me the freedom and ability to dictate my own income, I knew where I needed to be. Once I made the commitment to AIL, I had a dream to one day make it to the State General Agent (SGA) level.