The mediator's role is neutral so does not to make or impose decisions. It is like having someone sit in the balcony of a theater and inform the parties about the drama that was being performed. This leads to fresh insight into how our thoughts and behaviors sometimes do not align with our intent. In mediation we strategize about what to do when we face the next pothole. These mediation techniques are being employed in a wide variety of areas including co-parenting, grief, marriage, parent/teen conflict, workplace, and victim offender situations.