Our philosophy is easy! We don't believe in contracts. We are so confident in our products and service that if you're unhappy at anytime, all we ask for is the chance to correct it in a timely and efficient manner. If you're still not happy with the outcome you are not bound by any type of contract. You are free to make a switch at anytime. We GUARANTEE to have a qualified service technician to you within 60 minutes to diagnose any problems. We keep operational back up machines bench testing in our warehouse to ensure efficient fast turn around times in the case that a machine were to break down and needed to be replaced. We pride ourselves on quickly having you back up and running.