The game of life comes down to twists of fate . . . both cruel and kind.By all means, hope for the best, but plan for the worst - for your own and your loved ones financial wellbeing.At Southsure Assurance we understand that the future is uncertain and that securing your own and your loved ones financial security is an extremely important decision. Our products are designed to help you achieve that goal.MESSAGE TO OUR CUSTOMERS AND THE CHRISTCHURCH PUBLICOur hearts go out to the people of Christchurch, our customers and the wider Canterbury community during this terrible time.We advise that our Christchurch office has closed until further notice however our Invercargill office is fully functional.If any of our Christchurch customers need any assistance with insurance requirements or require further information please contact us on 0800 002 002 or email us at sales@southsure.co.nzInformation on House, Contents, Vehicle and Boat ClaimsWe are here to help to ensure that things are as straight forward as possible for you regarding your insurance claim.We have established a 'fast track' process for Lumley Insurance to manage your claims from the earthquake, and are available to answer any questions you have about your cover or your claim.How to make a claimHouse and contents claimsThe Earthquake Commission (EQC) has advised that people with Home and Contents claims should contact them directly, rather than via their broker or insurance company.The Earthquake Commission (EQC) provides cover up to:$100, 000 for your house$20, 000 for your contents.If your claim is likely to be more than the above amounts and you have not yet contacted the EQC, or if you require urgent assistance:Please contact our Southsure claims team at Lumley Insurance on 0800 002 006 and we will prioritise your claim. We will also help you with the claims lodgement process.Even if you have an existing claim please contact Lumley on 0800 002 006 to advise of any new damage.Anyone whose home is severely affected by earthquake damage and where it is currently not safe to stay, contact Lumley immediately on 0800 002 006.If your claim is likely to be smaller than the amounts listed above:Please contact the EQC to lodge your claim on 0800 652 333. If that line is busy you could also try 0800 508 765, or alternatively complete an online claim form on their website: www.eqc.govt.nzVehicle & boat claimsTo make a claim on your vehicle or boat please call straight through to our Lumley claims team on: 0800 002 006If you are still unsure of who to contact to make your insurance claim, or would like to find out more about what cover you currently have in place, please call Lumley on 0800 002 006.