GM South Africa is committed to providing you with customer service of the highest standard. With this in mind, various methods have been devised in order to ensure you receive the best customer service available. At Dealer level, you will be contacted in order to ascertain your satisfaction with the Dealership you are dealing with. From GM South Africa's perspective, a structured process is in place to contact you in order to obtain your opinion on your service experience. The results of this process are correlated in order to formulate a Customer Satisfaction Index score.