Despite efforts by the CCMA and the Department of Labour to publicise the fact that most of the CCMA’s dispute resolution services are freely available, various categories of unscrupulous operators seeking to make quick money, continually utilise various ingenious means to distort the facts and to convince vulnerable users that approaching the CCMA directly may not yield the desired results. Some of these operators are lawyers who try to convince CCMA users that the services of the institution cannot be procured without professional legal assistance and representation. This is merely fictitious. According to Rule 25 of the amended CCMA Rules, 2003, legal practitioners are only allowed to represent employees in certain circumstances, at certain processes. A lawyer or legal practitioner is, in most instances, not required in the initial advice seeking or referral stages of the process. Users can approach trained Case Management Officers (CMOs) on the second floor of the CCMA building for free information and advice on how to refer disputes to the CCMA. Furthermore, the CCMA best practice video entitled “Trouble at Work! What can I do” was produced with the intention of assisting organisations that support and advise workers on their labour rights. The video offers advice and guidance to workers when a dispute arises in the workplace. It has been widely distributed and is available in isiZulu, Sesotho, Afrikaans and English.