When the real estate market is strong, as it is now, it is easy for people to become "experts" in this business. When a realtor has survived and grown through the challenging down times, that person brings an entirely different skill set to the process of buying and selling real estate. While this is a numbers business in many respects, it is first and foremost a people business. I handle my clients with care, intelligence and diplomacy while assisting them to buy or sell what is probably the biggest financial asset they own. At the end of the day it is about the customer's experience and the professional realtor understands that. It is an honor to be a part of what is certainly an important transaction in the life of a client.