We invest our time to get requests from clients in in a timely manner. But as always, communication is the key to a successful relationship with our customers. If an emergency, you can always call the cell phone provided. Online certificates available to qualified customers. We, at Montello Insurance understand that insurance is always a difficult topic to discuss. We will always try to make our customers feel comfortable while they are explaining their needs. It is important that the customer understands the coverage that he is receiving and how it affects everyday activities. We explain coverages in a way so the customer has an idea of what he is purchasing as he leaves.