About
A note to our clients
In light of the evolution of COVID-19, our Maison is more than ever committed to playing its part to fight against the spread of the virus and it is our duty to act to minimize risk of. In line with the World Health Organization and local health authorities' guidelines, our boutiques are temporarily closed until further notice.
Cartier.com
You can continue to order online or call 1-800-CARTIER should you wish to place an order with a Cartier Ambassador. Cartier Ambassadors can assist with any questions or with arranging safe and secure shipping options, as well as available repair and service solutions for watches and accessories.
Returns & Exchanges
To ensure the health and safety of our teams, partners, and clients, our return and exchange policy is updated as follows:
In-store: As Cartier boutiques in the United States and Canada are temporarily closed, in-store returns and exchanges are unavailable.
Online: We are temporarily not accepting returns or exchanges of online purchases made after February 24. If you purchased an item after this date, our standard 30 day return and exchange policy will apply from the date that returns are accepted again.
In the meantime, please hold onto your creation and note that to be eligible for return or exchange, your item:
Must be in perfect condition & unworn;
Cannot be personalized;
Should be returned with the appropriate sales receipt, any accompanying packaging, GIA certificates, etc.