call center qa, quality assurance, quality assurance, callcenterqa
We have all of the information you require about maximizing your ROI through increasing your ability to understand QA.
They are the face of your business, and how they interact with your customers will set a precedent with them and anyone else in their circle. They are the place where existing customers have their issues and problems resolved, and where new customers will come to find out about the products and services that you offer. Having the best of the best on that thin line will ensure that you get the most value out of the center at the ideal cost.