CallFinder is an innovative call recording and speech analytics solution that allows businesses of all sizes and industries easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business intelligence.
This powerful call recording and speech analytics service finds specific spoken phrases within call recordings in real time, and identifies and categorizes calls that cover business challenges such as:
Customer Satisfaction
Workforce Training and Agent Performance
Business and Competitive Intelligence
Marketing Effectiveness
Script Compliance
Dispute Resolution