Also known as "the Lady with the Hat," Susan owns and manages Swiss Watchmaker. She has been in the retail business, specializing in timepieces, since 1991. With the help of local master watchmakers, she strives to combine exceptional customer service and technicians of talent. Throughout her ownership of Swiss Watchmaker, she has remained intent on evolving to the demands of the local community. In her own words, "The customer experience has always been paramount to our business."