I lead housing stability and loss-mitigation support programs designed to work alongside credit unions and regulated financial institutions during periods of member hardship. Through Colorado Home Makeover, I operate as a structured program partner not a lender, servicer, investor, or legal advisor focused on helping members understand available pathways, timelines, and documentation considerations with clarity, dignity, and transparency. My work helps reduce emotional and administrative strain in high-touch hardship cases, allowing institutional teams to remain focused on compliance, servicing responsibilities, and long-term member relationships.