Fox Valley Fire & Safety Co.

Hi, good afternoon, my name is Kathy S., and I live at our Senior Living place in Libertyville, Illinois. And, several weeks ago, we had our first annual smoke detector fire alarm testing and inspection done with the Fox Valley Fire and Safety. Kyle was the young gentlemen who came to work and test in our unit, he explained everything to me. It was easy. He was kind and he was very respectful. I just wanted to say that he sure did well up here on the third floor for me. Thank you very much.

We had our annual fire alarm system inspection on July 11th for our Township facility. I want to tell you that Kyle and Ben, the technicians onsite were wonderful. We were so impressed with their professionalism and how thorough they were. They were truly outstanding and want to pass that information on to you.

I wanted to drop you a note to inform you Mike and his colleague Kevin did some outstanding fire sprinkler repair work for us today in our storage facility. We met constant challenges with several sprinkler system leaks in difficult to reach locations, but they responded with positive can do attitudes to help us get the job done. Very, very much appreciated.

I wanted to touch base with your organization to let you know what a great job your fire alarm technicians did yesterday at our office building. Chad and Lenny came out to perform our annual fire alarm system service inspection. They went through the entire fire alarm system with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.

I wanted to take a moment to recognize the exceptional work of your service technician, Fabian, emergency light service tech. He recently assisted us at our Memory Care facility by relocating all our emergency exit signs in preparation for a state inspection at our Arlington Heights location. Fabian was not only highly professional and efficient, but also one of the most courteous and polite technicians I have ever encountered. He was incredibly mindful of our residents - many of whom use wheelchairs - and made every effort to stay out of their way while completing his work. His respectful and considerate manner did not go unnoticed by our staff and residents alike. Please extend our sincere appreciation to Fabian for a job very well done. He is truly a credit to your team.

I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.

I don't normally write these types of emails, and I am sure you already know this, but Fabian is probably the best technician of any kind we have had perform services for our company. His work on our emergency and exit lighting is excellent and he knows exactly what he is doing and why. He was so patient with me and he took the time to explain what he was doing and why. We will all miss his friendly smile and cheerful demeanor around our office after today. I wish I had ten Fabians on my staff!

Jim, I appreciate the Ansul System work you did on this kitchen project, always a seamless job. Fox Valley Fire & Safety as a whole has been great to work with through all my years working with you as a Commercial Cooking Equipment Contractor. You're trustworthy, professional, respectful on the jobsite to GC's and owners. We can rely on you to get the fire suppression system installed properly.

I previously worked for another village for 18 years and we used you there for everything when I was there. When I got here in Carol Stream we were using a competitor of yours and they simply weren't reliable. I am so happy to have you folks here now as you have always been on time, reasonably price and responsive! Happy as heck to get you guys out to Carol Stream!!!!!! Thank you for everything!

I am the assistant Chief Engineer at a hotel in Elk Grove. I wanted to pass along a big thank you to Sean and Mike. We had some major issues with our fire sprinkler system during that really bad cold, here at the hotel and these guys really went above and beyond to resolve our issues in a quick and very professional manner. We are very thankful for all their helped and the way they handled everything. Being in the Hospitality business and knowing that 80% of the time you are only hearing bad news, I really wanted you to know they are representing Fox Valley in a great way.