The best explination is that it is like a Car Wash. The wash is similar to the car wash in the way you choose what you want to do for your dog. Oatmeal Shampoo, Tearless Shampoo, Ultra Shine Conditioner, Flea and Tick Treatment, Pet Deodorizer, Tub Disinfectant. You will choose what you would like and pay for it using a credit/debit card. Once you are finished washing there will be a towel and dryer available. Then your pooch will be ready to meet the world all clean and smelling wonderful. The machine will look like this: This will allow you to stand while you wash instead of having to lean over a tub and then you will not have all the clean up in your home afterward. If your dog is anything like mine, he would run wet through the house rubbing on the furniture. By the time you get done at home it just smells like a soppy dog. For your protection we will have some security features in place, there will be security cameras on site. We will have automatic locks. If you are in the building when it locks you will be able to leave. I am going to have a ring-type doorbell so we can converse if needed.