BBC Global Services

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About

The latest developments in technology have created a big impact in different industries around us. It continuously changes and transforms the way businesses are done, especially in the field of outsourcing. Business process outsourcing (BPO) has become integral in ensuring that the business runs smoothly. Today, existing enterprises choose back office outsourcing to lessen extra back office expenses, and one of the back-office outsourcing services includes information technology. Advances in information technology allow solutions to organizational problems on a wide scale. It has become an essential part of the back-office outsourcing services, and this is why technologies like process automation programs, data analytics, social media platforms and cloud computing are increasingly being used within BPOs to allow them to lower expenditures, reduce risk of error and become more effective.