At the start of the millennium, the Civil Security Group committed itself to change - to overhaul the processes, systems and procedures and even the organization itself to keep up with the demands of the industry and more importantly, satisfy the requirements of the public in general and the PNP in particular. This commitment to change, service excellence and graft reduction are concretely reflected in a paradigm shift formulated by CSG as the conceptual framework to dictate the pace of organizational changes and institutional build-up.