1.0 ABOUT US
Executive Summary
Douglas Management Services is a Botswana-registered company (Co. Reg. No. 2005/6962, VAT reg. No.CO7610201111). Additionally, we have received the prestigious BOTA-accreditation (Certificate no. 5/2/6T10346) in accordance with the Vocational Training Act of 2008. Situated in Gaborone the capital city of Botswana the company offers organization-wide Quality Improvement Services to industry for the enhancement of process performance and overall business competitiveness through training and consultancy in various technologies such as ISO 9000 quality management systems, quality control techniques, health and safety and human resource development. We thus assist organizations to meet in-house or international standards, which can be independently certified by national standards institutions such as South African Bureau of Standards (SABS) and Botswana Bureau of Standards (BOBS) where applicable. Our programmes are offered by highly experienced trainers and consultants whose approach is very hands-on and thus we assure you of unmatched quality of service and measurable return on your investment
Our business of ‘Making Sense of Quality Management’ is to create lasting and cost effective quality management solutions for our clients in the areas of our specialization. We do this through provision of highest quality, best and second to none practice in:
a) ISO 9000 Quality management systems implementation assistance;
b) Training in business management systems, and
c) Quality improvement services such as gap analysis, pre- and continuous audits of existing systems.
We offer our services to large, small, governmental, nongovernmental, manufacturing and service industries alike. Our impeccable track-record speaks for itself and you are welcome to get in touch with our past and present customers in the various industry sectors
Douglas Management through its various experts has hands-on Quality Management Systems implementation, training, consultancy and internal and external auditing experience from both the private and public sectors which was gained in Botswana.
Our Mission
Our business is to create lasting and cost effective management solutions for our clients in the areas of our specialization. We do this through provision of highest quality, best and second to none practice in:
d) Quality management systems implementation and;
e) Training in business management systems;
f) Quality improvement services such as gap analysis, pre- and continuous audits of existing systems.
Our Vision
We want to be the leading and cutting-edge management systems training centre and consultancy in the region surpassing even the oldest establishments.
Objectives
Our Training and Consulting initiatives are geared to contribute to the overall national skills development and competency-building policy by continuously identifying and providing relevant quality and effective services to the public and private sectors including Small, Medium and Micro Enterprises (SMMEs). We aim to achieve our mission and objectives through the following objectives:
Financial – Maintain a positive balance at all times in our accounts.
People – We adhere to the highest standards of professional ethics when dealing with our clients.
Processes – Through application of state-of-the-art technologies we ensure delivery of highly competitive and consistent services to our clients at all times.
Knowledge and growth – We are a learning organization. As such our staff will keep abreast of the latest technological developments in their fields of operation and will ensure that they are at the cutting-edge of their profession.
Community – In pursuit of our Vision, we take pride in the environment and community that we are a part of. Consequently we remain mindful of the impact our decision and actions so that we do not leave the communities and the environment worse off than we started.
Our Strategy for the achievement of our objectives
We will attain our objectives through the following strategies:
Determining and providing for the training and awareness needs of a wide variety of clients including non-governmental organizations, government departments, private sector institutions and individuals.
Evaluating, benchmarking, monitoring and improving the effectiveness of training programs offered.
Effectively disseminating information on quality assurance issues.
Participating in network activities for management systems in the country.
Developing and implementing an appropriate approach for SMMEs to help them effectively contribute to national Gross Domestic Product.
Provision of management system audits and consultancy to organisations.
2.0 RATIONALE FOR QUALITY MANAGEMENT
Quality Management Systems (QMSs) can assist organizations in enhancing customer satisfaction. Customers require products with characteristics that satisfy their needs and expectations. These needs and expectations are expressed in product specifications and collectively referred to as customer requirements. Customer requirements may be specified contractually by the customer or may be determined by the organization itself. In either case, the customer ultimately determines the acceptability of the product. Because customer needs and expectations are changing, organizations are driven to improve continually their products and processes.
Benefits of a QMS
Most probably the biggest advantage of implementing ISO 9000 is the fact that it advocates and instils a market orientation and a customer focus with the personnel for that company. Others include:
¨ Increase in competitive edge
¨ Improvement in internal communication
¨ Cultivation of quality culture
¨ Improvement in customer service/client service/customer care
¨ Decrease in faulty product returns
The quality management system approach encourages organizations to analyze customer requirements, define the processes that contribute to the achievement of a product which is acceptable to the customer, and to keep these processes under control. A quality management system can provide the framework for continual improvement to increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It provides confidence to the organization and its customers that it is able to provide products that consistently fulfil their requirements and where possible, exceeding these requirements.