My Skin Solution will deliver to any destination in Australia (excluding P.O Boxes). Whilst all orders are processed with 24-48hrs, please allow deliveries to occur within 5-10 business days. FREE Shipping Australia wide. If for any reason you are unhappy with a product you have ordered you can claim a store credit, refund, or product exchange. Before attempting to return an order, email returns@myskinsolution.com.au to request a returns authorisation number. Without this number, it can be difficult to process your return. Exchanges are permitted for a change of mind purchases; items must be posted back within 15 days of receipt, return postage costs are at the customer’s own expense. To process your return of item/s, you’ll need to email returns@myskinsolution.com.au to receive a returns authorisation number. Before you’re refunded, we will need to receive everything back unused and in original, unopened, undamaged and resalable condition. If you experience redness or discomfort, discontinue using the product and contact us so one of our trained clinical staff can assist you further. A full refund or exchange will be issued. Email us at returns@myskinsolution.com.au, ensure you provide a photo and details regarding your symptoms