Bureau Of Immigration - Cagayan De Oro City

i applied for my aci card last year. after months of waiting , many months, it was determined that my application had been lost somewhere in or between cdo and manila processing offices. i was told to revisit cdo immigration and that office will resubmit to manila from its file copy. i went. they did it. now, months later, i am told i have to revisit the cdo office and make fresh application and i am to pay again the processing fee of 2000 plus. i find this incredible. yes its a significant amount of money to pay twice. but more importantly why should i be required to repay when it is obvious that the immigration are at fault. i reside in gingoog city , a 3 hour drive from cdo and such a long journey is quite painful due to my spinal osteoarthritis. so its no joke to be told i need "this or that" when i get to cdo office. sending text messages to seek requirement advice are never answered and the number is correct. i called it today and was told i could not be understood!. i am british and speak english without dialect!! so i sent another text message to the same number and asked for requirement advice. still no reply one hour later. help!

this is the new address from 1 july 2012. bureau of immigration ground floor ymca building julio pacana street cdo phone no still being checked