Netopia Internet Cafe - Sm Megamall

i had a good day yesterday oct 23, 2017 except at the hour between 2-2:30pm at netopia megamall. my husband & i need to print our dfa appointment confirmation so we went to netopia for printing. there was like 7-8 people on queue hence we lined up. i just want to checked if the line was really for printing so i approached staff in the counter and she immediately answered "pila na lang dyan" without looking at me and her tone was not that nice but i ignored. i asked again, "paano if ang file is nasa email pa pwede ba send na lang sa email nyo?" same tone was used answering "hindi po pwede wala kami ganon." but still i ignored. then my husband & i agreed to just rent a pc and will request to print it. but before we do that i asked her again "if we rent pc, hindi na ba namin kailangan pumila sa printing?" and she answered with an irritating tone & unacceptable answer "per hour ang rent, at pipila pa rin sa pag print. magrerent ba?" my husband who is already irritated by the way she answered got angry so i already asked & confronted her if she has a problem. she arrogantly answered "wala, bakit?" so i angrily tell her that bastos sya sa pagsagot. and she was even proud to say na hindi sya bastos and gan'on daw talaga sya magsalita... i got really angry and told her na hindi dapat ganon and kung natural niya un then she should not be in that position or must be trained to talk nicely. i asked her if she is like that to all customers or to student customers (thinking that she might thought that we are students pa since lahat ng customer inside looked like students), kasi hindi dapat ganon if you are a student or not. she keep insisting that ganon daw tlga sya magsalita and ang tone ng voice nya (but pls note: saying that with lower & nicer tone na). and i really don't think na it's natural kasi when her colleague asked something, her answer was nice or maybe coz i confronted her na. so i asked her name and informed her that she will be reported, and she said o"k lang po may cctv naman daw" and i answered "yan ba cctv nyo is with audio?" wala raw... so that's the problem how will i prove this complaint...? ps: the distance from the line to the counter was only few steps away. my husband is a very patient and considerate man which is my complete opposite but he got irritated first, thus ms. marie angelica moreno of netopia sm megamall branch is unprofessional and must be trained well for customer service otherwise must not be in that position. i was also an employee before i run my own travel agency business and i know how a customer service should be like. i am not asking to be as hospitable as other industries, but at least be nice or little bit warm to customers specially if they approached you nicely.

i would like to share an experience i had today. i am no techie person so i admit i do approach your staff whenever i need help. i had my usb and had to update some details and that the station i was using (unit#8) had that cord which was not reading my usb. so i approached the "lobby" to ask for help. the first staff gave me instructions on where i can locate the slot if the wire is not working. again i am not a techie person so i had no choice but to find this slot in the cpu on my own, which unfortunately led to the monitor blacking out, maybe a cord was pulled. so again i had to approach the first staff i approached earlier for assistance and asked him to help me out for the monitor now blocked out. the staff said he will be following me to see my concern. in my frustration, i said as i was on my way back to the station, "kasi kung tinulungan na ako kanina e di sana di na ako kailangan pang bumalik.". and guess what, i heard a male voice (there were 2 male staff on that time), kasi ma'am 2 lang kami. i could not tell who said it and if it was directed to me. point is, i do see that there are only 2 staff on hand, but what i am driving at is that if only i was attended to my concern in the first place then i would be "bothering" you for the second time, right? they don't have many clients at that time for there are quite a number of empty stations. i am disappointed that i got this reaction from you know who for i have been patronizing your shop since tuesday for i am updating some information and i find it more easier to use a desktop rather than use my phone for this. the previous staff here in megamall is way back much friendly, helpful, attentive and is always with a smile for when you approach them, they would attend to you and help you with your concern without any side comments. i think your current staff needs to be reoriented and that they should be wearing ids so that they can be better identified.