A Client is the most important person in this office in person, on the telephone, or by mail. A Client is not dependent on us. We are dependent upon the Client. A Client is not an interruption of our work. We are not doing a favor by serving our Client? Our Client is doing us a favor by giving us the opportunity to help. A Client is not someone to argue with or match wits with. No one ever won an argument with a Client. A Client is a person who brings us his or her needs. Our job is to handle those needs in a way that is most beneficial to the Client? and secondarily to ourselves.