Cheeky pets is small company based in Surrey. The website is open 24 hour a day 7 days a week. If you need to talk to us we are open Monday to Friday from 08.00 to 18.00. and Saturday 08.00 to 13.00. We will try to answer your emails with in 24 hour. At Cheeky Pets we try to get your order to you within 3 - 5 days. If there is any problems with your order. we will email you, Then give you a full detail run down on what the problem is and how we are go to fix it. I started Cheeky pets to give not only your pet but you as the owner a great customer service. I have 2 pomeranian and 5 cats who keep me very busy. The other Pets, range from fish to chinchillas. I care about all animals, including your pet, if you do need some think and you cant find it on the website just email us and we will try our best to find what you are looking for.