Mystery Shopper Talent Training We Rate You | Glasgow | 0141 634 6667 We are mystery shoppers with a difference. We help businesses assess and enhance their customer experience strategy first by auditing current processes and then working with the organisation to enhance it.
As well as this, our CIPD qualified trainers offer bespoke training seminars for customer facing employees and managers to ensure they have the skills and knowledge to surpass customers expectations. This raises their performance and generates loyal, engaged customers. Customer Experience Auditors Although mystery shopping is widely used globally, we prefer to call our service customer experience audits. This is because we work not only with retailers but any business with a customer; restaurants, accountants, airlines and other industries have all benefitted from our input. Our customer experience assessors are hand picked so you are assured that your people will be unaware that they are interacting with anyone other rather a regular customer. This allows you to have a front row seat into your business and walk for a while in your customers shoes. We work with our clients creating bespoke audit forms so you receive feedback on what matters most to you and your customers with the results being available to you within 24 hours of a visit. (You will receive a log-in ID to upload your report from our website.) Other than becoming an 'Undercover Boss' this is the closest business managers get to gaining insight into the strengths and weaknesses of their organisation and allows real progress to be made in the shortest time possible. Training people in the art of leadership and customer service We understand the challenges facing businesses so we have devised effective and fun training programmes to equip your people with the skills and knowledge your customers expect. Did you know that an engaged workforce can increase profits by up to 27%?
Training provides front facing colleagues and managers with tools to engage your customers and when the customer feels engaged with an organisation, statistically they come back and will recommend to friends. A 5% increase in customer loyalty can increase profits from between 25% and 45%. Our programmes work, our clients have told us that, and we have seen for ourselves the return on investment in a short space of time. Mystery Shopping Our mystery shoppers are hand picked so you can feel confident that your people will be unaware that they are interacting with anyone other than a real customer and you get the best results.
Our reports highlight the areas you do well and areas where you could develop. These 'points of pain' for customers are frequently not exposed until we uncover them but can be quickly turned around so customers get the best service possible.
We get results - our clients tell us that! We Rate You | Glasgow | 0141 634 6667 We Rate You are a business consultancy specializing in customer experience initiatives to increase customer loyalty and profits.
We work with clients to ensure their vision for what a customer receives is a consistent reality driving loyalty and advocacy and increasing profits. Our clients compare data regularly to measure performance as well as benchmark against competitors. Our audits can cover over 200 aspects of a customers experience allowing clients to track more touch points that can a