Our aim is to provide the best care in the clients own home and to enable each client to maintain optimum independence and quality of life. Care is at its best when it is tailored to meet the needs and habits of each individual. The wishes of our Clients and their needs are paramount and all care is centred on that fact.
We recognise that we have to get to know each unique individual. The relationship between the carer and client is both professional and personal. The emphasis is on offering an improved quality of life combined with the highest possible standards of care provided by dedicated carers.
We have many lovely qualified Health Care Assistants (HCA), however if the client has their own HCA or wish to chose their own HCA, Phoenix offer a service that enables the Client to have complete autonomy of Carer choice. Phoenix will assist with the process and ensure that the chosen carer has the appropriate skills to care for the individual client and qualifications to practice.