About
Hassle Free Hire™
We appreciate that tool hire is often critical to your business but can be a frustrating, time-consuming experience – that’s why at ViC Group we have made it our mission to smash industry standards and put our customers first…
Our Service Promise ensures that you benefit from:
Hassle Free Hire™ – one direct phone number answered within 10 seconds by a live Hire Team member.
Innovation – continuous investment in new technology and new equipment to improve our service offering.
Reliability – 97.7%* of our deliveries are on time and our hire fleet reliability is consistently over 98%.*
Efficiency – fast delivery, including same day if required and collection within 2 working days* of off-hire.
These are core points to our team and are constantly monitored to ensure we are always improving and evolving with client needs.
Our Values: HONESTY, EXCELLENCE, HUMILITY & POSITIVITY are the core values that we live by. They are the foundations on which we build trust and long-term relationships with our customers. We recruit people through them, we reward our employees by them, and we hold each other accountable to be true to them. HONESTY - we build trust by maintaining the highest standards of integrity and honesty at all times. EXCELLENCE - we believe consistent dedication to excellence brings long term success in all areas of business. HUMILITY - we listen to our customers and suppliers to better understand needs and continuously improve. POSITIVITY - we see challenges as opportunities and face up to them positively.
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