My mission is to make every decision and action I take to treat you fairly. To make sure I do this, I will meet the following Standards:
I will behave and carry out any actions in a fair, honest, transparent, appropriate and professional way.
The information I give to you (whether verbally or in writing) will be complete, accurate and truthful; in clear and plain language; related to products or services that are appropriate for you; fairly presented, with the most important information highlighted to you. I will continually review the way I do things to ensure my work is complete, thorough, fit for purpose and exactly what you want.
I will always act promptly and courteously to help you. If something goes wrong or a mistake is made, I will work with you to fix this without fuss.
I will make it easy for you to contact me.
If you are in a vulnerable situation, I will provide extra help, support and flexible customer service arrangements to suit your needs, whether it be installing a...