We want everyone to have a comfortable and enjoyable visit to our shop. Here’s what you can expect when you visit us:
Our shop is located on a busy high street.
Our entrance is step-free
Our space is cosy, and can get busy at peak times, but our team is always happy to help with navigation. There is steps in the middle of our shop, however, staff are happy to collect products from this area of the shop for you. Our team can bring a remote till to you so you can complete your purchase wherever you’re most comfortable.
Our products and testers are dispersed around the shop and are at different heights. Staff are happy to bring products to you for closer look or try out when you're in the shop.
Most of our shop is wheelchair accessible. There are steps in the middle of our shop, however, staff are happy to collect products from this area of the shop for you.
We do not have a customer toilet in-store.
Assistance and support dogs are always welcome in our shop.
We’re happy to communicate in writing or use gestures if that helps.
If you’d like to chat with us before your visit or need specific assistance, please give us a call on 01159241315 or email nottingham@lush.co.uk. We’ll do everything we can to make your visit smooth and enjoyable.