Welcome to the Health New England (HNE) Medicare Advantage Plan web page. We offer plans designed to meet the specific healthcare needs of Medicare beneficiaries living in Western Massachusetts (Hampden, Hampshire and Franklin counties) and are open to all Medicare Beneficiaries eligible by age or disability. If you would like assistance while reviewing the documents or content on this Web site, please call Member Services at 1-413-787-0010 or 1-877-443-3314. TTY/TDD users call 1-800-439-2370. A representative is available 8:00 a.m. to 8:00 p.m., seven days a week Benefits Check Up - www.benefitscheckup.org A service of the National Counsel on Aging helps people connect to government programs that provide help paying for prescription drugs, health care, utilities, and other needs. When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. Centers for Medicare & Medicaid Services (CMS) - www.cms.hhs.gov CMS protects and improves beneficiaries? health and satisfaction as well as promote understanding of CMS programs among beneficiaries, the health care community and the public. The CMS website links you to a wealth of Medicare and Medicaid information including billing and fraud, regulations, HIPAA, legislation and state trends. When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. Massachusetts Elder Affairs - www.mass.gov/elders When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. The information provided on this website is designed to assist elders and their families with answers to questions about services and opportunities available to seniors and their caregivers in Massachusetts. This website offers links to other resources including: Prescription Advantage is a prescription drug insurance plan available to all Massachusetts residents age 65 and older, as well as younger individuals with disabilities who meet income and employment guidelines. (Click here to access the Prescription Advantage Web site.) When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. 1-800-AGE-INFO (1-800-243-4636) or TTY/TDD 1-877-610-0241 Resources for Massachusetts Seniors - www.800ageinfo.com When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. 1-800-AGE-INFO (1-800-243-4636) or TTY/TDD 1-800-872-0166. Serving the Health Information Needs of Elders (SHINE) provides health insurance counseling services to elderly and disabled adults. SHINE counselors help elders and Medicare beneficiaries understand their rights and benefits under Medicare and other health insurance coverage. Counselors can identify and compare current options and protect clients from paying too much on their medical care. SHINE Counselors also help clients learn how to fill out insurance claims forms and public benefits applications. (Click here to access the SHINE Web site.) When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. MassHealth (Medicaid) - www.mass.gov/masshealth When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. To obtain information regarding Medicaid enrollment, eligibility and coverage information for those residing in Massachusetts, contact: 1-888-665-9993. TTY/TDD users should call, 1-888-665-9997. For customer service, call: 1-888-665-9993 (TTY: 1-800-497-4648). Medicare - www.Medicare.gov When you click this link, you will leave the HNE Medicare Advantage Plan website. The website you go to offers health related services. People with Medicare, family