Kiwi Cabs Limited

two nights ago, my mother (almost 70yrs old), sick with the flu and having very weak knees decided she wouldn't be able to handle the inclined walk from cuba st. to the terrace. the first kiwicab driver allowed her into his cab but upon realising how short the trip would be immediately told her to leave. the second kiwicab driver, even after explaining she was ill, also deemed the trip too short and told her to walk all the way to the last taxi in line. thank goodness the last was a combined taxis driver or my mother would have never gotten back to her hotel! we are disgusted by the lack of compassion these two drivers showed, especially to an elderly would-be customer who was simply asking for a service your company has deemed them competent for. if you're at all interested in curbing this pathetic practice in your company pm me and i will provide you with license plate, location and time details. if anything, we hope you use this opportunity to remind these two drivers and the rest of your employees what their duties are and the rights of their customers. we have always used kiwicabs, though all have been lengthy trips to the suburbs and airport so i'm guessing the people skills were certainly on show then. but never again will we choose your "service" and we will tell all friends & family visiting from abroad to avoid kiwicabs during their time in wellington and the rest of nz.